Privacy Policy

1. Who we are

Smart Insights Media is a marketing agency operated by SMART INSIGHTS MEDIA LLC, serving home service businesses across the United States. This policy explains how we handle information collected through smartinsightsmedialocal.com and in the course of providing our services.

2. Information we collect

Personal information

• Name, business name, email address and phone number you provide to us
• Messages and details you send through our website chat widget or by email
• Opt-in records and timestamps for every communication channel (SMS, email)

Non-personal information

• IP address, browser type and device information
• Website usage patterns and analytics
• Cookies and similar technologies

Client information

• Business contact, licensing and service-area details
• Campaign data such as call records, lead details, ad account data and reporting metrics

This website does not host contact forms. Information reaches us only when you send it to us directly by email or through our website chat widget, or automatically through standard analytics and advertising tools.

3. How we use your information

• Responding to your inquiries and providing our services
• Communicating with you about your questions, appointments and account
• Operating, securing and improving this website
• Measuring marketing performance and campaign effectiveness
• Maintaining records of your communication preferences and consent
• Meeting legal, tax and record-keeping obligations

4. SMS messaging and compliance

Text message program

By opting into our SMS messaging service through the chat widget on smartinsightsmedialocal.com, you agree to receive text messages related to our services. Depending on the consent you provide, these may include customer care messages (such as replies to your inquiry, appointment confirmations, reminders and support communications) and/or promotional messages about our services. Consent to receive marketing messages is never a condition of purchase.

Opt-in and consent

• You will only receive messages if you have explicitly opted in
• Opt-in is collected through the on-site chat widget using a dedicated SMS consent checkbox
• We maintain timestamped records of every opt-in action
• We never buy, rent or import phone numbers from third-party lists
• We comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines and all other applicable laws

Opt-out instructions

• You can cancel SMS messages at any time by replying STOP
• You will receive a final confirmation message, and no further messages will be sent unless you opt in again
• All opt-out requests are processed immediately

Message frequency and content

• Message frequency varies based on your interactions with our business
• Promotional messages are sent only if you provided specific consent for them

Help and support

• Reply HELP for assistance, or contact us at info@smartinsightslocal.com or (472) 212-0988
• Support is available during regular business hours

Carrier information

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile and most regional US carriers

SMS data protection statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Prohibited content

We do not send messages relating to loans or lending, gambling, cannabis, tobacco or vaping products, firearms, adult content, or any other restricted category. All messaging follows applicable carrier requirements, CTIA guidelines and the Telephone Consumer Protection Act (TCPA).

5. Information sharing and disclosure

We do not sell, rent or trade personal information. We may share information with:

Service providers

• Vendors that support our operations, such as hosting, analytics, advertising platforms and CRM software
• SMS aggregators and providers, solely to deliver the messages you consented to receive
• All providers are contractually required to maintain confidentiality and security

Legal compliance

• Where required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding the aggregators and providers of the text message service itself.

6. Data security

We implement and maintain reasonable security measures to protect personal information, including encryption of sensitive data in transit and at rest, access controls, periodic security reviews, staff training on data protection, and breach notification procedures in line with applicable law. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Cookies and tracking technologies

We use cookies and similar technologies to analyse site traffic and behaviour, remember preferences, improve functionality and measure advertising effectiveness. You can control cookies through your browser settings; disabling them may limit some features.

8. Data retention

We keep information only as long as needed for the purposes described above or as required by law. Consent and opt-out records are retained as evidence of compliance.

9. Your rights and choices

• Access, update or delete the personal information we hold about you
• Opt out of marketing email by using the unsubscribe link in any email
• Opt out of SMS messages by replying STOP
• Request information about how we process your data
• Withdraw consent at any time for future communications

To exercise these rights, contact us using the details in section 12. Our services are intended for businesses and we do not knowingly collect information from anyone under 16.

10. Third-party links

Our website may link to sites operated by third parties. We are not responsible for their privacy practices and encourage you to review their policies. This policy applies only to information collected by SMART INSIGHTS MEDIA LLC.

11. Changes to this policy

We may update this policy periodically. The current version is always available on our website with its effective date. For significant changes, we will post a notice on the website or notify you by email.

12. Contact us

SMART INSIGHTS MEDIA LLC
30 N Gould St Ste R, Sheridan, WY 82801
Email: info@smartinsightslocal.com
Phone: (472) 212-0988
Website: https://smartinsightsmedialocal.com

By using our website and services, you consent to this Privacy Policy.